GENERAL TERMS AND CONDITIONS
Please read carefully the following terms and conditions before using CINELIGHT.com website.
If you do not agree to any term or condition, please note that you cannot benefit from our services and you are requested to stop using this website.
INTELECTUAL PROPERTY RIGHTS
This website and all materials contained on this website, including but not limited to images, text, photographs, designs, icons and illustrations, are the property of CINEART S.R.L. and protected by the copyright law and laws on intellectual and industrial property. To reproduce, republish, alter, upload, post, transmit, distribute or publicly display material from this website, you will need written permission from CINEART SRL. Users may view and download material from this website only for personal, non-commercial use, and such permission is deemed adequate consideration for this contract.
THIRD PARTY SITES
The images published on the website are for display purposes only and the products supplied may differ sometimes from the images presented in any way (color, accessories, appearance, etc.). CINEART SRL reserves the right to change technical specifications of products without notice. Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors.
When using this website, you agree to provide true, accurate, current and complete information about yourself, such as those specified in the user registration form. You agree to bound by these Terms and Conditions at the time of registration as a website user.
When filling the registration form, you will be required an e-mail address and password. You are responsible of safekeeping the password access as a user of this website, any activity under your user name is entirely under your liability. You agree to let us know immediately about any loss of password or sign of unauthorized activity under your user name.
Please be informed that your user status may be canceled without prior notice if we discover that false information has been provided, the information violates the Terms and Conditions of Use or in case of any other abuse determined by CINEART SRL. If the user status has been revoked, CINEART SRL reserves the right to refuse any future user’s registration on all our websites portfolio.
LIMITED RIGHT TO USE
In consideration of being allowed to use the website, you agree that the following actions signifies a material breach:
- Viewing, printing or downloading any content, graphic, form or document from this site for other purposes than personal use
- Impersonating another person
- Allowing any other person or entity to impersonate you to access or use the website
- Accessing and using the website content for commercial-competitive purposes
- Distributing viruses or other harmful computer code
- Using the website in a way that is intended to harm the user or others
- Using the website for any purpose in violation of local, state, national or international laws
- Restrict or inhibit any other user from using the website
ON-LINE SELLING POLICY
CINEART SRL offers the right to place an order to every user / buyer.
For the legitimate reasons, CINEART SRL reserves the right to restrict the user / buyer access for placing an order in case of user misconduct on the website, through which inappropriate actions on the website may prejudice in any way for the CINEART SRL. In this case, the user / buyer can address to customer care department in order to be informed of the reasons which have led to the application of the abovementioned measures.
CINEART SRL may post offers on the website cinelight.com which are available for a limited time and within the available stock limit.
In the case of online payments, CINEART SRL is not / cannot be held responsible for any additional cost incurred by the buyer, including but not limited to currency conversion fees applied by the card issuing bank. Responsibility for this action is assumed only by the buyer.
The availability of a product will be displayed on the website as follows:
- “in stock” – the product is available in our warehouse within the stock limit
- “out of stock” – the product is temporary not available
- “pre order” – the product is out of stock but can be pre-ordered with an advanced payment and delivery within a time frame further communicated by CINEART SRL.
- “discontinued” – products that are no longer part of our offer. Some of these products may still be supplied on buyer request if they are still in production or stocked by factory.
TAXES AND CUSTOMS FEES
All prices are by default displayed without VAT (net prices). You have the option to change the displayed prices to show VAT tax include from a product’s page or from your account.
Products are shipped from local European warehouse and for orders delivered within European Union countries there will be no additional customs fees to be paid at delivery. Orders shipped outside European Union borders are subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. The buyer is responsible with ensuring to comply with laws and regulations of the country of destination. CINEART SRL does not have any responsibility on these additional charges that may apply.
The 19% Romanian VAT is applicable only to European Union residents who register an account as a private person or a non-registered VAT business or company. In this case, the prices will be automatically shown with VAT included (gross prices). For orders shipped outside EU borders, the VAT fee will not be charged no matter of the nature of the buyer (private person or company).
A user account must be created before ordering on CINELIGHT.com.
Scroll over to “My Account” section and click “Register” button, fill out the form and confirm by clicking “Save” button.
The customer / buyer can place orders on the CINELIGHT website by adding products to cart, followed by choosing a shipping and a payment method. Once added to shopping cart, a product is available for purchase to the extent that there is an available stock. Adding a product to shopping cart, without submitting the order, does not entail the registration of an order, nor the automatic reservation of the product(s) added to cart.
By submitting the order, the buyer agrees that all of the information provided, which is necessary for the order processing, is correct, complete and true at the time of placing the order.
By submitting the order, the buyer agrees that the seller may contact him, by any means available, in any situation where contacting the buyer is required.
Ordered products are reserved for a 3-day period. If order payment is not confirmed by the bank or by the online payment processor (PayPal) during this time frame, the order will be cancelled and the products will become available for purchasing.
CINEART SRL reserves the right to cancel an order, upon a prior notice to the buyer, without any further obligation of any party to the other, or without any party claiming the other damages in the following cases:
- Payment is not confirmed by the bank or PayPal within 3 days after the order is placed
- The information provided by the client / buyer on the website are incorrect / incomplete
- The VAT No is incorrect or invalid in the VIES system and client cannot supply correct / valid VAT no.
- By an internal error the stocks couldn’t be updated and the ordered products are not available.
- The ordered products cannot be shipped through selected carrier (ex. large capacity Li-Ion batteries cannot be shipped by express services – TNT, DHL)
- The ordered products cannot be shipped safely on their own (ex. lamps are too fragile to be shipped standalone)
The buyer has the right to cancel an order, with prior notification to CINEART SRL, as follows:
- Order cancellation is made prior to shipping the goods: the order will be cancelled and the paid amount will be fully refunded to buyer through the same payment channel as used by the buyer.
- Order cancellation is made after shipping the goods: the order will be cancelled and the paid amount will be refunded, except the shipping fees, after the products are received back at the warehouse. In this situation, an extra return shipping fee of 29 euros will be deducted from the paid amount to cover the return costs of the products. For orders that benefit from free shipping, only the return shipping fee of 29 euros will be deducted from the paid amount.
- Order cancellation for pre-ordered products: for products imported and sold by client demand (pre-ordered) with an advance payment, in case of cancellation, the advance payment will NOT be refunded
Products ordered from the website under these Terms and Conditions require advance payment. This implies certain information to be provided from client side, including but not limited to billing details, delivery details or other information needed to fulfill our service toward the buyer. Buyer understand that any such information will be treated confidentially by CINEART SRL. And agree that all such information that are provided will be accurate, complete, and current.
CINEART SRL through cinelight.com does not collect credit card information (like card number, name, expiration date, CVC code) from buyer; that information is collected directly by our trusted third-party payment processor, PayPal (Europe) S.à r.l. when buyer finalize a purchase and opt of PayPal payment or card payment.
All amounts due under these Terms and Conditions shall be paid by buyer to CINEART SRL in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
The Value Added Tax (VAT) of 19% is charged in Romania and applied to all European Union customers who do not own a valid VAT number, therefore not qualifying for tax exemption. The 19% VAT will NOT be charged to VAT registered EU companies who provide their VAT registration number at the point of sale. Non-EU buyers can also make VAT free purchases from the website with the condition that the goods are delivered to an address outside EU borders.
Payments can be made through PayPal, Credit / Debit Cart or Bank Wire Transfer. Delivery of the ordered goods will be made only after payment if fully received on our side.
For products brought on demand we require an advance payment of 30% of the product / products value at the time of opening an order, and the difference will be paid in full once the pre-ordered products arrive in our warehouse stock and are ready to be dispatched to the buyer address.
PACKING AND DELIVERY
CINEART SRL ships orders worldwide through selected shipping carriers and by a door-to-door service, depending on your location.
Orders are dispatched only after payment is fully received on our accounts (PayPal or bank accounts).
Generally, orders are prepared and dispatched within 2 business days from the payment receipt date. In rare situations we may need more days to prepare an order for shipping (in situations like large volume orders or orders shipped outside EU borders which requires customs clearance procedures or in the event that one or more products are temporary out of stock but expected to arrive in short time (couple of days). In any such situations we will inform the buyer about the delays with the possibility to partial dispatch the available goods or, with buyer agreement, we cancel the order without any costs for the buyer and refund the payment within 48h.
Packing the goods shall be entirely at the discretion of CINEART SRL who shall have the right to pack all goods in such manner, with such materials, and in such quantities as CINEART SRL thinks would be appropriate, and who shall not be obliged to comply with any packaging instructions or requests from the buyer.
All orders are subject to the shipping services provided by our agreed couriers. Shipping fees are calculated on a combined basis of weight, volume, transit speed and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
Any requests from the buyer regarding order delivery by other than by CINEART SRL standard methods of transportation are subject to CINEART SRL prior agreement and shall entitle us to adjust the price and delivery terms accordingly.
Whilst CINEART SRL will use reasonable endeavors to keep to any agreed delivery date, it accepts no liability whatsoever for any loss or damage resulting from order delay however caused, nor for a non-delivery.
If an order delivery is refused by buyer or returned to us by the assigned courier due to inaccurate or incorrect address information or because it was undeliverable, CINEART SRL reserves the right to retain the original shipping/handling fee and to charge an additional 29 euros payment used for costs we incur related to the return of the undeliverable packages to us.
The ordered goods shall be at the buyer risk from the time of delivery to the indicated address. Buyer (and/or any other person taking possession of the goods on your behalf) shall be responsible to inspect the conditions and quantity of the goods, upon delivery. The acceptance of the goods at the delivery point shall be deemed to be a confirmation of the condition of the goods and of buyer acceptance of the goods at such condition.
If upon delivery the package arrives with noticeable damages of the box or if the package shows signs of opening , buyer is requested to claim this to the delivery agent to be noted in the delivery report and immediately check the content of the package. Taking pictures with the package condition at delivery it is recommended in case of a claim. Failure to do so will void the right to claim the shipping insurance.
Missing, incomplete or broken products must be reported to us within 3 days from the receipt. For incomplete or broken products CINEART SRL will bear the associated costs with shipping back and forth. Any claims for missing, incomplete or broken on delivery made after the 3 days time frame will not be taken into consideration by CINEART SRL.
If you are not satisfied with your purchase for any reason, we offer you the following options:
1) Return & refund: possible to apply within the first 14 days from the receipt of your order. We will refund you for the full amount paid, except the shipping fees.
2) Return & exchange: possible to apply within the first 30 days from the receipt of your order. We can exchange a product with a different product of the same value or more, available in our offer and stock, per your preference. Any amount differences will be settled by an extra payment.
To return one or more of the ordered products, go to “MY ACCOUNT > MY ORDERS” section, select your order details and check from the list which products you would like to return and the afferent quantity. Submit this list by pressing the “Request a Return” button and we will receive a notification regarding your intention of returning. Please note that the check boxes on the ordered products list are available only for the first 30 days, the maximum return time limit.
The returned products must be in their original package, with all their accessories and without presenting any signs of damage or wear.
Returning the ordered product(s) is done at the expense of the buyer and using only our agrees shipping carriers (DPD, GLS, TNT, DHL).
Once we receive and inspect your returned product(s), we will issue a refund for the full amount of the original purchase price in the same payment method as used when placing your order or we will do the exchange with other products you may opted for. You will be notified by email once your return is processed.
We reserve the right to refuse return, refund and/or exchange for any product that doesn’t comply with the above-mentioned requirements.Returns are accepted only from buyers located inside European Union borders. We cannot accept returns from buyers outside European Union borders.
The amount for the returned products (excluding shipping costs) will be refunded to the buyer account through the same payment channel as initially paid, within 10 days after the returned is processed and approved by our warehouse.
All products sold by CINELIGHT are under warranty for the specified period on the product’s overview page.CINELIGHT warranty provides coverage for manufacturing defects only, and expressly excludes coverage for accidents, physical abuse, excessive use, loss and theft.D.O.A: Products arrived broken or performing improperly should be reported within 3 days after receiving the package in order to be replaced by us otherwise standard warranty procedure may apply.
If you need to return a product for warranty, please contact our dedicated department through the Contact Us page.
In order to eliminate improper use factor, our engineers might ask you to make some checks to correctly determine the nature of the problem. Whenever possible, we can supply you the needed replacement parts to fix the problem, therefore reducing the amount of time the product can not be used and also eliminating the associated shipping expenses and delays with this process.
In the event you must return the product(s) to our warranty department, please ensure a properly packing for a safe transportation, include a description of the encountered problem and returning guidelines, and send it to our warehouse address below:
Company: SC CINEART SRL
Address: Dimitrie Leonida Street 53,
610171, Piatra Neamt city
Please notice that returning a product for warranty is done at buyer expense and accepted only through CINEART SRL agreed couriers (DPD / GLS / TNT / FedEX / DHL / UPS). We can also handle the pick-up & return service by DPD for you to ship the product(s) for 39 euros (available only to selected countries where DPD operates). The repaired/replaced product will be sent back at CINEART SRL expense.
The usual time frame for repairing/replacing a product under warranty is 3-5 business days after receiving into our department. In some situations, this period may extend up to 20 business days, in case additional spare part(s) must be ordered. Should this expected period exceeds the 20 business days term, the defective product will automatically be replaced with a new identical one, or one with similar or better if the returned product is no longer part of our offer.
Returning the repaired/replaced product to buyer is done by CINEART SRL expense. However, if the product returned for warranty is proved to be working properly, according to its technical specifications and the reported malfunction / behavior cannot be found / reproduced then the total shipping cost (back and forth) will be entirely supported by buyer.
CINEART SRL shall, without prejudice to any other provisions hereof, be entitled to cancel any contract and shall not be liable for any loss or damage if its ability to perform its obligations under the contract is in any way affected for any reason whatsoever not within CINEART SRL control, or by commercial unfeasibility including the failure by CINEART SRL suppliers to fulfil their obligations, the denial or cancellation of necessary permits or licenses or substantial increases in the costs of performance.
CINEART SRL reserves the right to delay or cancel deliveries of ordered goods, if they cannot be honored for independent reasons of CINEART SRL including fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riot, civil disorder or other impediments to force majeure, under Romanian law practice.
DISPUTE AND FINAL PROVISIONS
Any attempt of unauthorized access to the site and any attempt to fraud will be reported to authorities. Any conflict between the company and customers shall be resolved amicably by agreement between the two sides. If this is not possible, it shall be applied the Romanian legal provisions in this area and resolving conflicts is under Romanian court’s, Neamt county jurisdiction.